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March 5, 2016
The DC Lottery has achieved an overall ranking of #7 among 45 lotteries in the United States in a just released Best Practices study examining organizational operations and practices. Conducted by industry experts at Delehanty Consulting, with collectively over 60 years of lottery experience, the study was ordered by the District’s Chief Financial Officer Jeffrey DeWitt in August 2015.
DeWitt said, “The purpose of the study was to independently evaluate the
procedures and processes carried out by the DC Lottery to obtain an objective
understanding of its strengths and challenges in its service to the residents of the
District of Columbia.”
As the only city lottery in the nation, the DC Lottery is highly competitive with the
best run state lotteries in operational efficiency. The study ranks the agency 7th of
45 lotteries in operating income per capita – the most important performance
metric out of more than 50 processes, practices and systems evaluated within the
DC Lottery. The study further credits the agency’s efforts to increase customer
convenience with its automated claims process and the implementation of the
Agent Plus program that allows customers to cash winning tickets up to $5,000 at
select DC Lotter retailers throughout the District. The “Sign Your Ticket”
campaign—launched to strongly encourage players to always sign their tickets as
the method of declaring ownership—was also praised in the study.
“We have always been proud of our work,” said DC Lottery Interim Executive
Director Tracey Cohen. “With the conclusion of the Best Practices study--the
planning, the research, the implementation—all the hard work of the employees
and retailers is confirmed. We appreciate the confirmation of the best practice
study, but we can also use it as a tool to help us achieve even greater success,”
said Cohen. “We certainly could not have ranked among the top 10 lotteries
without the unwavering support of Chief Financial Officer DeWitt and the OCFO
team,” said Cohen.

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